What is the full form of IRCTC

IRCTC: Indian Railways Catering and Tourism Corporation

IRCTC stands for Indian Railways Catering and Tourism Corporation. It is a subsidiary of the Indian Railway set up by the Ministry of Railways to handle the catering, tourism and online ticketing operation of the Indian Railways. It facilitates users to book hotels and railways tickets online from their online portal www.irctc.co.in. The current (as of October 2017) Chairman and Managing Director of IRCTC is Mahendra Pratap Mall.

Mission: To improve customer services and facilitation in railway catering, hospitality, travel and tourism through best industry practices.

Objectives:

Some of its key objectives are as follows:

• To be a customer-friendly organization
• Optimize resources and increase manpower productivity
• Upgrade and consolidate catering services in the organized sector
• Enhance business opportunities through public-private partnerships
• Develop high standards of business ethics, quality management and cost control measures

Headquarter

IRCTC is headquartered in New Delhi, India.

Advantages of IRCTC

• Provide facility for online payment for the ticket through Net Banking, Credit or Debit card.
• Issue a traveling card for frequent travelers.
• Special train booking facility available.
• Tatkal ticket booking facility available.
• It also launched a flight booking facility.
• Provide status checking facility of ticket and availability of seats.

Disadvantages

There are a lot of customers use this website to do their tickets, so sometimes it does not respond well or hang due to over traffic. Sometimes, after completing the entire form for the ticket booking, the problem occurs in the payment gateway. Money is deducted from your account without issuing a ticket.